Privacy Policy

DOMOHEALTH (‘DOMOHEALTH’, ‘we’, ‘us’, ‘our’) values your privacy and the protection of your personal data. That is why we have drafted this Privacy Policy, to explain our practices relating to the identification of data or allowing the identification, directly or indirectly, of a person using one or more specific items (the ‘Personal Data’), such as information and measurements, sensor data and information extracted from sensor data (together the ‘Measurements’). Personal Data and Measurements are either generated or collected by DOMOHEALTH or given by you when using DOMOHEALTH products (the ‘Product’), our website care.domo-safety. com and more generally, all websites and URLs managed by DOMOHEALTH or under the domain (the ‘Site’) and its services (the ‘Site Services’), and our software (the ‘Software’, the ‘Computer Software’, the ‘Mobile Software’). In this text, the term ‘Services’ means the Site, the Site Services, the Computer Software and the Mobile Software.

  1. Protection of personal data according to the law

The collection and processing of Personal Data, carried out when you use the Services, is carried out in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “General Data Protection Regulation” or GDPR). You have the right to access, modify, rectify and delete data concerning you at any time. To exercise this right, you just have to send your request by post or by email to DOMOHEALTH’s head office:


EPFL Innovation Parc, Bât. D,

1015 Lausanne


  1. Information collected

Personal Data that you provide as a result of registering or accessing the DOMOHEALTH Services:

We collect Personal Data when you register on our Site or Mobile Software and create your account. This Personal Data includes the email address and the DOMOHEALTH password. Except in the context of an order to purchase a product on our Site, we do not collect any information related to your credit card or any other financial information. We also collect information when you install a DOMOHEALTH Product, such as the location of the installation. We collect Personal Data or Measures when you use DOMOHEALTH Products and Services. We may also collect Personal Data or Measures through the automated means we use to monitor or operate the Services, such as, but not limited to, information about your Product, its capabilities and applications, how you use it, your activities related to the Services, your activity on the application, your IP address, your browser, your unique advertising identifiers (i.e. ‘ad-ID’ or ‘IDFA’), etc.

Our Services have optional features that require us to collect additional information when you use them. If you choose not to provide the information required to use a feature, you will not be able to use that feature. For example, you cannot share your location with your contacts if you do not allow us to collect your location data on your device. The data involved is: location, steps and contact access. You can manage permissions in your Settings/Settings menu on Android and iOS devices.

Personal Data you provide through other uses of the Services: we collect Personal Data when you access the DOMOHEALTH Services and/or any other part of the Site and you choose to provide Personal Data through the Site. For example, we collect Personal Information when you complete a survey, register for a promotional or special offer, send us an email message, participate in a forum or online community, customize the Services.

By voluntarily providing us with Personal Data, you consent to our use of it in accordance with the terms of this Privacy Policy. If you provide Personal Data through the Services, you acknowledge and agree that such Personal Data may be transferred from your location to the offices and servers of DOMOHEALTH, its partners and third parties with authorization for the exclusive purpose of using them for the purposes described in Article 4 hereof.

  1. Other information, cookies

When you access the DOMOHEALTH Services from our Site, we receive and store certain non-personal information. This information, collected automatically using various technologies, does not identify you precisely. Consequently, this information is not considered as Personal Data. DOMOHEALTH may store the information itself and/or the information may be stored in the database held and managed by DOMOHEALTH subsidiaries, agents or service providers. Our Site may use this information and cross-reference it with other information, for example, to record the total number of visitors accessing our Site, the number of visitors viewing each page of our Site, and the domain name of each visitor’s Internet service provider. It is important to note that no Personal Information is available or used in this process. In operating this Site, we may use a technology called ‘cookies’. A cookie is a piece of information that the computer hosting our Site provides to your browser when you access our Site. Cookies help to provide additional functionality to the Website and help us to analyse its use more accurately. For example, our Site may set a cookie on your browser to allow you to access the Site without having to enter your password more than once during your visit to our Site. In some cases, your prior written consent will be required to use certain types of cookies. In all cases where we use cookies, we only collect personal information with your permission. On most web browsers, you will find a ‘Help’ button on the toolbar. Please refer to this section for more information on how to disable cookies. We recommend that you leave cookies turned on as they allow you to take advantage of certain features of the Site.

  1. Use of your personal data and other information

In all cases, DOMOHEALTH uses Personal Data in accordance with this Privacy Policy.

We use your Personal Data and Measures only for the purposes below:

Performance and monitoring of the Services: we use your Personal Data so that you can access the Services and so that we can ensure and monitor the use you make of our Services. As part of the Services, we may use your Personal Information to provide you with personalized analysis and advice. We also give you the opportunity to store, review and edit your Personal Information or other information on our Site.

Surveys, Contests and Other Special Offers: From time to time, we offer our users the opportunity to participate in surveys, contests and other special offers. If you provide us with Personal Information in connection with such surveys, contests or other special offers, that Personal Information will be used only for such purposes.

Questions and requests: If you contact us by email or other means, we will use the Personal Information you provide to respond to you or to resolve your concern.

Communication about Products, Services and Events: When you register with DOMOHEALTH Services to receive information, you agree that DOMOHEALTH may use your Personal Information from time to time to contact you in the future and keep you informed about products, services and events that may be of interest to you. These communications will be made with the possibility of declining your participation at any time, upon request.

Research and Data Analysis: In order to understand and meet the needs of the users of our Site and Services, DOMOHEALTH regularly conducts research on the profile, interests and behaviour of its users, as well as on the measurements made by the Product. This research is based on anonymised data, metrics and other information. This research may be collected and analysed as raw data or in aggregate form and DOMOHEALTH may share this anonymised data with advertisers, researchers, business partners, publications or any other third party. This data will not be able to identify you and therefore will not be considered Personal Data.

Improving the Services: We may use your anonymized Personal Data, anonymized aggregated Personal Data or other anonymized data collected through the Services to help us improve the content and functionality of the Services, to better understand our users and to improve our Services.

We may share your application usage data associated with your mobile identifier with providers (refer to Chapter 13, Definition) that comply with the Personal Data Regulation ‘GDPR’, in order to improve the use and reliability of our products and applications.

DOMOHEALTH’s use and transfer of information received from Google APIs to any other application will be in accordance with the Google API Services User Data Policy, including the Limited Use Terms.

We may use your mobile advertising ID to evaluate and improve our advertising campaigns, with the support of partners who ensure the privacy of the data exchanged.

Orders: we may use your Personal Data collected through our Site to respond to orders for Products that you may place through the DOMOHEALTH Services. Notwithstanding anything to the contrary herein, we will use your credit card and other financial information for the sole purpose of processing and fulfilling the order.

  1. Disclosure of your personal data and other information

We consider that respect for your Personal Information and your privacy is central to the relationship between us.

We inform you, without diminishing your rights, that certain Personal Information and Measures may, under certain circumstances, be shared with and used by third parties in the following circumstances

Business Transfers: As we develop our business, we may buy or sell certain businesses or assets. In the event of a sale, merger, reorganization, dissolution or other similar arrangement, Personal Data may be part of the assets transferred.

DOMOHEALTH Internal Operational Functions: DOMOHEALTH, like many other companies, sometimes uses other companies to perform certain internal operational functions, such as mailing, maintaining databases, auditing the Services, etc. When we use another company to perform these functions, we will use the services of a third party. When we use another company to perform such a function, we only provide them with the information they specifically need for their tasks and ask our service providers for commitments similar to those made by DOMOHEALTH to you; this information is used only for DOMOHEALTH’s internal needs, under DOMOHEALTH’s control.

Legal requirements: DOMOHEALTH may disclose Personal Data if required to do so by law or in the good faith belief that such disclosure is necessary to (i) comply with a legal obligation, (ii) protect or defend the rights or property of DOMOHEALTH, (iii) act in urgent circumstances to protect the personal safety of the users of the Site or the public, or (iv) protect against legal liability.

Third parties upon action or authorization of the User: if you decide to share your Personal Data or Measures on other platforms than our Site, such as, but not limited to, social networking sites, or to make your Personal Data or Measures available to all, other users as well as third parties, you must be aware that these Personal Data or Measures you have decided to share may be used by any third party.

Third party partners, distributors/resellers and associated functionalities: you may acquire a DOMOHEALTH Product through a partner, distributor or reseller of DOMOHEALTH Products, which may have bundled these Products with its own functionalities, such as applications. These associated features may require you to provide all or part of your Personal Data or Measures, in order to provide you with all or part of the features. When you register for DOMOHEALTH Services for these Products, you automatically agree that we may share your Personal Data or Measures with these third parties. DOMOHEALTH invites you to approach your provider on the Terms of Use it practices and its Privacy Policy. This sharing of Personal Data or Measures is accompanied by the possibility of unsubscribing at any time and upon request. In case of unsubscription, you acknowledge and agree to waive any claim against DOMOHEALTH, whether it concerns the malfunctioning of the features associated with the said third parties or the DOMOHEALTH Product following your unsubscription. In addition, you should be aware that once the information sharing has taken place, the third party will be solely responsible for the use they make of your Personal Data or Measures, before or after your unsubscription.

Anonymised Personal Data: As described above, we may share information about your Personal Data that does not take the form of Personal Data. For example, we may share aggregated, raw or anonymised data with advertisers, researchers, business partners, publications or other third parties.

  1. Duration of data retention

The Personal Data collected will be kept for the following periods:

Data necessary for the operation of your product and related services:

User and identification Data is kept for the duration of the customer relationship.

Anonymised Data relating to connected products is kept for 5 years after the end of the customer relationship.

Connection Data is kept for 3 months.

Customer Support Data is retained for the duration of the customer relationship.

Online Shop Data is retained for the duration of the customer relationship except for purchase data which is retained for the applicable legal period.

Email Data for marketing purposes is retained until users unsubscribe.

Survey Data is anonymised.

Competition Data is retained for 2 years.

Note: The end of the customer relationship is formalised by an explicit request from you to to delete your user account.

  1. Right of access, rectification and opposition

You have a right of access, rectification and opposition to the Personal Data concerning you, by making a written and signed request, accompanied by a copy of the identity document with the signature of the holder of the document, specifying the address to which the reply should be sent or by sending an e-mail to which may ask you to confirm your identity.

  1. Your choices

You may use the Site without providing any Personal Data. However, if you decide not to provide Personal Data, you may not have access to certain areas of the Site, and/or you may not be able to use certain DOMOHEALTH Services or Products which require for their operation the communication of certain data, such as geographical position, temperature measurements etc. You have the choice of whether or not to allow us and/or third parties to contact you with their products, services and/or events that may be of interest to you. You can control all your choices by accessing the ‘My Account’ section of the Site.

  1. Exclusions

This Privacy Policy does not apply to personal data collected by DOMOHEALTH other than Personal Data and Measures collected through the Site, Services and Products.

  1. Links to other websites

This Privacy Policy applies only to our Site. Our Site may display links to other sites not maintained or controlled by DOMOHEALTH (“Third Party Sites”). The policies and procedures described herein do not apply to Third Party Sites. Links from our Site do not imply that DOMOHEALTH endorses or has reviewed such Third Party Sites. We suggest that you contact those Third Party Sites directly for their own privacy policies.

  1. Security

DOMOHEALTH takes reasonable steps to protect your Personal Data provided through the Site from loss, misuse, unauthorized access, disclosure, alteration or destruction. However, no transmission via the Internet or email is ever completely secure or error-free. In particular, we cannot guarantee the security of e-mail sent to or from this Site. We therefore urge you to exercise extreme caution when sending information to us via email or internet transmissions. Please take this into account when disclosing Personal Information on the Site.

  1. Other terms and conditions

Your access to and use of the DOMOHEALTH Services through this Site is subject to the Terms of Use, available at .

  1. Change of privacy policy

Our Site and our business may change. Consequently, it may be necessary for DOMOHEALTH to make changes to its Privacy Policy. DOMOHEALTH reserves the right to update or modify this Privacy Policy at any time, while continuing to ensure that users’ Personal Data are respected.

The change of this Privacy Policy requires the acceptance of each user, to whom these changes apply. If DOMOHEALTH decides to implement such changes, DOMOHEALTH will notify each user.

  1. Access to information; contact

By accessing the ‘Profile’ section of the Site, you can keep your Personal Information accurate, current and complete. You may also contact us as specified below. We will take all necessary steps to update or correct your Personal Information in our possession, previously provided through our Site. Please feel free to contact us if you have any questions about DOMOHEALTH’s Privacy Policy or if you have any comments about this Site.

You may contact us at the following address:

  1. DomoHealth certified partner

As a DomoHealth Certified Partner, you must directly inform end users to read the Terms of Use and Privacy Policy available on the website at the time of customer account creation. As a professional installer, you may at any time click on the Unsubscribe link in any email sent by DomoHealth to stop receiving communications from us or you may also contact us via and request the deletion of your data.

  1. Definition

Supplier: A Supplier performs a service for DOMOHEALTH with particular specifications of DOMOHEALTH and is a subcontractor, according to the GDPR.

Partner: A Partner provides a service to DOMOHEALTH and is also a data controller, according to the GDPR.

GDPR: General Data Protection Regulation

The French text is the authentic text. The English version is a translation